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Inappropriate conversation

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06-28-2003, 10:29 AM

Valerie Heimerich Valerie Heimerich is offline

Registered User

Join Date: Mar 2002

Location: Sacramento, CA

Posts: 0

Inappropriate conversation

Hello,

Are there any good videos or other materials available for call center-specific cultural sensitivity/hostile workplace training? Apparently our agents continue to discuss inappropriate topics anytime a supervisor isn't immediately nearby, despite all of our efforts to curtail it.

I've seen a number of ---ual harrassment videos, but they don't address the type of situations that come up in a call center setting. Any suggestions?

Thanks!
Val

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