Call Centre Furniture

[Stevef]

Sir/Madam
I am currently designing the environment for an outsourced operation in South Africa for an American client. We will populate two floors of our Campus. One floor has already 220 seats (out of the required 550) however the furniture is locallymanufactured and after two year in poor condition. Our budget does not allow us to replace those seats only purchase our additional requirement. We have had a proposal from an importer of European standard furniture which we are interested in compared with the local product. The pricing is the same. However the look and quality, whilst 'world class', we are concerned that our agents on the 'lower class' furniture will continually complain about their colleagues on better seats. This will involve management time and make them unproductive. It looks like we might have to go the local route but would like your advice on solving this. Will two seperate environments (in two seperate buildings for the same outsourced client) have a negative effect or a positive effect on the basis that one environment will be 'world class'. Please help. Thank you.

[Alan Clayton]

Why not go ahead and add the good stuff seeing as you are expanding, and then when the budget does allow, in a few years to replace the old stuff?

If you buy the same crap for the client, wont it be in crap shape in a short time?