Inbound Center With Excess Capacity

[Arlan]

I'm looking for ways to utilize the excess capacity in our call center. I would like ideas on generating additional inbound customers. Any success stories out there? Any companies looking to outsource?

[JimGarey]

The answer to your question depends on many factors. Some of them include: the industry you are in; the amonut of excess capacity; historical information regading direct marketing campaigns and how they impacted inbound call-volume; are your agents outbound capable; are you focussed on customer-retention or acquisition? There are many other factors that contribute to adequately addressing this question.