Customer Satisfaction Surveys

[troymass]

Does anyone know where I may be able to get a scripted Customer Satisfaction Survey for Outbound and Inbound call campaigns. Your help would be greatly appreciated....

[pcpeace]

I would like to give it a shot. If I may be of help please contact me at pchelp_peace@yahoo.com com.

[troymass]

Actually I was simply looking for a boiler that has already been created.

[tramvenkat]

my name is tram and our call center in india does a huge amount of customer satisfaction surveys for a very large US company. we have a performing model where services are being delivered over the last 18 months to this US client and we would be happy to replicate a similar survey for any one else that is interested from our India based customer contact centers.Visit us at www.allsectech.com and you could also mail me.please let me know if we could be of help/service. - tram venkat

[John Eichinger]

Troy -
We have an innovative means of conducting customer surveys.
We can conduct a dynamic scripted survey at the end of each inbound call, or automate outbound surveys. Our Customer Integration software can tell an agent how he/she is doing and how they are percieved from the customer. It tells management how the customer percieves the company, the quality of service and the performance of the agent. It dynamically allows a company to get instant feedback on service levels and also ask marketing questions.
Please contact me at 408-391-6550, or john@amaesoftware.com.
- John

[JimGarey]

I have several boiler-plates that might help you. If you want to call me I can read you some of the questions and if they seem appropriate for you, I'll gladly send them to you for free.