Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
08-06-2003, 10:26 AM
|
|||
|
|||
|
Collection call & incentives
Our inbound customer service call center is starting to do some outbound soft collection calls. I'm interested in feedback about how to incent employees who chose to do those calls. Should they get a percentage of the return, or a set dollar amount for each return or each contact? Any suggestions would be appreciated - this is a totally new area for us. Thanks!
|
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
