Interactive Voice Response Systems

[fwynn]

I am doing some research into how sales associates access information via automated systems.

The questions I have are:
1) What information is required to authenticate the associate, such as a unique identification number, a PIN, etc?
2) What information is required to receive information on a specific policy, a policy number, Social Security number, etc?
3) What type of information is provided on a policy, such as claim status, account status, etc?

If you work for a health insurance company I would love to hear from you.

[kistaitis]

I read your note regarding IVR systems and would be open to discussing this further with you if you have not received the answers you are looking for. I work for a company who provides automated resolution services and we currently work with a number of health insurance companies front ending their call centers.

You can reach me directly at 402-965-7048.

Thanks!

Jody Kistaitis