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| General Discussion The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.) |
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09-03-2003, 11:35 AM
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What simulation program to buy
Hi
Were currently searching for a simulation program for our call center. We've been looking for quite some time and we came to a few conclusion. The first one is we'll never get what we want. The second one is so we have to go for the best approximation. Can anybody tell us with which program they work and about their experiences with the program 
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09-03-2003, 04:10 PM
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call simulator
We have a call simulator that you can customize to your organization. By far it is the best on the market from our research and is priced to fit your needs based on agents and use. Please contact me for more details. ghorrocks@dakotaperformance.com
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ghorrocks
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09-04-2003, 05:19 PM
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Hi Remy,
It depends on what you are want to do. We use Arena's CallSim for Business Process Improvement problem's. For operational questions some Workforce Management tools, like for instance Blue Pumpkin, offer nowadays pretty good simulation possibilities. If you need more information, just call me. Paul van Ladesteijn Tote-m business architects, Amsterdam +31 20 4207780 paul@tote-m.com
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