Virtual Call Agents

[ww458]

There appears to be a growing trend towards "virtual call agents" for many valid reasons. I have been doing some research into the prospective job market in this area, but have only found a few companies. I am curious if anyone here works in a virtual position, or if anyone has an opinion as to what the top companies in this field are? Any feedback would be greatly appreciated.

[kistaitis]

I currently work for one of the top 5 outsource providers of call center services and we have recently launched a home agent based solution. I would be more than happy to visit with you about our service and the technology we are using in our network control center to direct calls to our agents.

I can be reached directly at 402-965-7048.

Look forward to visiting with you soon.

Jody Kistaitis

[Scott Wright]

I work for Willow, the pioneer and leader in the home-based agent solution. I would also be happy to share with you how we provide this service and/or the technology, policies and procedures you could put in place to establish a virtual model on your own, if that is the way you're looking to grow.
Please feel free to contact me at your convenience.
Scott

Scott Wright
630-832-7669