ProtoCall One expands management team with appointment of new marketing manager

[Simon Bennett]

ProtoCall One, the leading Genesys contact centre solutions and consultancy provider, has announced the appointment of Sarah Courbet into the newly created position of marketing manager.

Sarah has 19 years of marketing experience working in managerial roles for leading client companies and marketing agencies. During the last seven years Sarah has also held senior marketing roles at IT outsource services company ITNET (now Serco) and disaster recovery and business continuity company, SunGard Availability Services.

With a track record of performance, in her previous position as direct marketing manager with SunGard Sarah drove business development forward to deliver increased lead generation and higher attendance at events, along with establishing a successful telemarketing team and development of the company’s sales and marketing database.

Sarah will be responsible for driving ProtoCall One’s marketing activity to ensure that the business’ aggressive growth plans are supported and achieved, with a revenue growth target of 55% set for 2008. Sarah will report directly to Steve Robertson, sales and marketing director for ProtoCall One.

Sarah Courbet, marketing manager, ProtoCall One commented:
“I am delighted to be joining ProtoCall One at such an exciting time in its development. It is expanding rapidly with the creation of the two new practices, Business Intelligence and Workforce Optimisation and I look forward to using my skills and experience to build on Protocall One’s success.”

Steve Robertson, sales and marketing director, ProtoCall One, commented:
“We welcome Sarah to our team and we look forward to benefiting from her extensive marketing experience to help us to achieve our business goals. Sarah is joining us at crucial time as we prepare for Genesys’ G-Force conference to be held in Berlin in May, with ProtoCall One taking silver sponsorship for the first time at the event.”

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About ProtoCall One
ProtoCall One provides systems integration and consultancy for the contact centre world. The company has its origins in the implementation of Genesys call centre solutions with Genesys regarded as the most effective core interaction management platform. ProtoCall One consultants have extensive knowledge and experience in planning, scoping and implementing Genesys contact centre solutions and also in providing extensive professional services support. ProtoCall One has now established two core business practices - Business Intelligence (BI) and Workforce Optimisation (WFO) to enable contact centres to incorporate these exciting areas into their operations. For more information please go to www.pc-1.co.uk

For ProtoCall One sales and marketing enquiries, please contact:
Steve Robertson, sales and marketing director, ProtoCall One
Tel: +44 (0) 0781 569 5055, Email: srobertson@pc-1.co.uk

For ProtoCall One UK media enquiries, please contact:
Miles Clayton or Simon Bennett at Agility PR Limited
Tel: +44 (0) 1438 310 139. Email: miles@agilitypr.co.uk