C-Zentrix: A unique Plug and Play Single Box Contact Center Solution

[Steve Adams]

Till few years back contact centers were all about multiple huge hardwares with independent functionalities of ACD, Voice Logger, Dialer, Gateways all sitting as different components in the network of the user. Bulky, multiple points of failure, tough to use, needed a team of IT engineers to build and operate and so added huge cost to the operations.

C-Zentrix revolutionized the way a contact center solution is understood and used in the industry. They did what probably google did to the concept of emails and search, keep it sweet and simple and at the same time extremely reliable. A single box solution with integrated IVRS, ACD,Predictive Dialer , Voice Logger, Customizable CRM, MIS reporting which could be configured and customized as per each process requirement and maintained by any person who knew how to use his email.

The team of C-Zentrix understood so very well that the future of the BPO industry was going to be based on the growth of the SME segment who would run multiple processes but each process having it own customized requirement where the business innovation would not only come from telephony solution but more from the CRM flow and reporting which should match the end customer's requirement to the last piece.

The innovation for C-Zentrix has not ended here but with growing customer base ,now their clustered solution, hosted solution and CRM and ERP based dialing solution are creating a new wave of VoIP and TDM based innovative use of communication blended with information.