Bay Bridge Decision Technologies Simulation Speed Announcment

[Bay Bridge Brian]

FOR IMMEDIATE RELEASE
Contact:
Brian Sobotka
Bay Bridge Decision Technologies, Inc.
443.837.1480
bjs@baybridgetech.com
www.baybridgetech.com
Bay Bridge Decision Technologies, Inc. Announces Simulation Speed
Upgrade to CenterBridge Software
Annapolis, MD – October 24, 2007 – In order to enable even more accurate
strategic analysis of complex contact center environments, Bay Bridge Decision
Technologies, Inc. announces the release of a significant simulation engine speed
upgrade to their CenterBridge suite of software applications. This upgrade comes
on the heels of last year’s release of the program’s multi-skill facet and provides
improvements in computation speed and flexibility for complex simulation-based
call routing, staffing requirements and performance modeling.
“This breakthrough technology facilitates on-the-fly multi-skill simulation
modeling,” comments Ric Kosiba, President of Bay Bridge Decision Technologies,
Inc. “Where multi-skill simulation models can take hours or days using traditional
simulation or workforce management software, CenterBridge can perform them in
minutes.”
For companies with large call volumes, CenterBridge enables analysis that was
previously unattainable. “Contact center analysts will now be able to produce more
complex, accurate, and comprehensive contact center plans for multi-skill
environments,” adds Doug Newhard, Director of Development for Bay Bridge.
“Center planners will now be able to determine where best to hire across centers
and agent skill groups while achieving service goals and minimizing staffing. ”
As the vanguard provider of strategic planning solutions for the contact center
space, Bay Bridge Decision Technologies, Inc.’s award-winning software maximizes
the performance of customer contact channels through the practical application of
advanced technology. CenterBridge, their flagship product, along with its suite of
applications, has created new analytic capabilities giving contact centers access to
better planning and decision-making tools. As a result, CenterBridge is the
forecasting, staff and capacity planning, budgeting, and contact center analysis
solution for the world’s leading contact center organizations.
For additional information about this or our other CenterBridge applications,
please visit our website at www.baybridgetech.com or email us at
bjs@baybridgetech.com.