Telerx Appoints Innovations VP

[telerx]

Horsham, Pa. (May 11, 2009) – Telerx, a leading contact center outsourcer that specializes in customer care for the consumer packaged goods and healthcare industries, today announced the appointment of Barry Dalton to Vice President of Innovation and Architecture, effective immediately. Dalton will focus on technology innovation, product management, application architecture and integration, to provide insight and drive business results.

Dalton is a seasoned customer service and contact center leader with over 20 years of experience consulting with Fortune 500 and mid-market companies in the implementation of strategies, operating models and leading-edge technologies driving revenue growth, profitably and operational efficiency. His expertise is focused on customer-centric operations across all channels. He has generated results for clients such as eTalk, Hard Metrics, Nice, Quantitative Analytics, MCI, and Avaya. Prior to his new role with Telerx, Dalton founded Sales Development Group, a contact center technology and strategy consultancy.

“Barry has an impressive track record in bringing innovation and insight resulting in efficiency, effectiveness and ultimately an exceptional customer experience,” said Linda Schellenger, president of Telerx. “With his results driven mentality and focus on innovation at all levels, he is well equipped to support Telerx’s clients and is committed to our focus on innovation and insights driving business results.”

Dalton holds a B.A. from The University of New Hampshire and an MBA in Finance and Strategic Management from Rutgers University in New Jersey.

About Telerx
Headquartered in Horsham, Pa., Telerx Marketing Inc. is a leading contact center outsourcer and provider of customer care solutions. Telerx helps blue-chip companies achieve bottom line results by optimizing customer, consumer and employee relationships. For more information visit Telerx: Your Customers Are Your Most Precious Asset. or call 1-800-2-TELERX.