New Self-Assessment Tool for IVR Systems Guides IVR Application Development

[IVR News]

Ten-question self-assessment from Crimsonet Technologies designed to measure the effectiveness of IVR systems and maximize IVR system efficiency and profitability

Montreal, QC—29 September 2009—Crimsonet Technologies announces the release of a new self-assessment tool for IVR systems, entitled “Are You Maximizing Your IVR System Potential?”. The tool measures the effectiveness of modern IVR systems on various measures and guides the process of IVR application development. Ten short questions are posed to establish the effectiveness of a modern IVR system, assessing the system on measures like IVR system script, caller authentication, and adaptability to callers.

Customer service and call center operation executives may not always be aware of the improvements that can be added to their IVR system, or of how tremendous an impact they can make. Many companies do not always realize how simple changes can increase IVR system potential and boost efficiency. In fact, optimizing the effectiveness of an IVR system with straightforward techniques , using the most recent technology, will often decrease costs and increase profitability. Crimsonet explains that the self-assessment was created to create awareness of how companies can realize the full potential of their IVR system. By initiating IVR application development with a clear view of goals, companies are in a better position to optimize the benefits of their IVR system and boost profitability.

“Clients often come to us asking if they should initiate IVR application development,” said Haim Argaman, Senior Consultant at Crimsonet. “They worry about justifying the investment, especially given the recent economic situation. We created the self-assessment tool to help clients answer that question. Most often, a justified IVR system investment will end up paying for itself within less than a year.”

The self-assessment tool is not a replacement for a professional consultation, Argaman stressed. It is a starting point for identifying potential areas of improvement in an IVR system.

“There are many factors in what makes an IVR system optimally effective. Every company, and every IVR application development project, is different. We saw that people were curious about the kinds of factors that play into IVR system efficiency, and we hope the self-assessment tool gives companies some insight into the potential for IVR system improvement.”

Try Crimsonet’s self-assessment for IVR systems and see how your IVR system rates.

About Crimsonet Technologies

Crimsonet is an all-in-one solution for the development and management of IVR systems. Crimsonet’s meticulous IVR application development process is an asset in improving front-line response systems. Crimsonet’s services include: ROI analysis to maximize returns, strategic planning and IVR project scoping to ensure proper software selection, vendor research and selection to provide good service, project management to minimize risk, and retrospective monitoring and tuning to maintain optimal IVR system functioning. For inquiries and further information, or to seek information for a challenge that you are experiencing with your IVR system, go to Crimsonet's website.