All contact centres can now benefit from speech analytics solutions

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A new partnership launches today that will enable every type and size of contact centre to benefit from speech analytics solutions. The partnership between Aurix and IP Integration will provide the technology platform that was once only accessible to large blue chip companies.

The integrated speech analytics solution available from IP Integration enables companies to analyse each and every interaction, classifying the reason for contact, analysing the content of the interaction and obtaining structured feedback from the customer.

Peter Rogers, CEO of Aurix explains, “Partnering with a specialist contact centre systems integrator in the UK to offer this solution enables companies to understand from their customers the best way to expand their businesses, without a huge investment. Putting it simply, the business intelligence obtained from speech analytics can propel a business to the next level.”

“Our new partnership with Aurix completes the integrated analytics solution that we can offer our customers,” comments Dave Glasgow, Sales Director at IP Integration. “Its open architecture means we are able to integrate it easily into the ME apps from CTI Labs and the Eventra call recording solution we offer to provide a complete suite for business intelligence.

“These scalable, integrated solutions will cost effectively enable our customers to not only listen to interactions, but to understand the context of why people are calling and give them the knowledge to make informed decisions on how to provide a more effective customer experience.”