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Gloria E's Profile

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Gloria E

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02-23-2010 06:13 PM - permalink
Gloria E

I am looking for help with identifying what other Technical Support Contact Centers have for their service level metrics. We are currently 80/60 and are looking to support a 80/120 or 70/120. Can you tell me what you use?
02-23-2010 06:10 PM - permalink
Gloria E

I am looking for help with identifying what other Technical Support Contact Centers have for their service level metrics. We are currently 80/60 and are looking to support a 80/120 or 70/120. Can you tell me what you use?

About Me

About Gloria E

Location

Chicago

Occupation

Call Center Operations
Signature
GE

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Total Messages: 2
Most Recent Message: 02-23-2010 06:13 PM
Visitor Messages for Gloria E

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Join Date: 02-25-2004

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Join Date: 02-25-2004
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