acoustic shock/trauma

[hunter]

Hi everyone

I posted a question a couple of weeks ago regarding the incidence of acoustic shock/trauma in call centres and am not getting any replies.

Don't any of our call centres have this happening. I have heard it is quite prevalent yet no one wants to talk about it - are we burying our head in the sand hoping the problem will go away or can you advise what you are doing to alleviate the problem.

Your honesty would be appreciated!

[dreamer07]

yes it is prevalant does affect the agent and his/her productivity only way to control it is check the quality of headset used break timings of agents sometimes agents to complain of headaches but then do we associate it with the call taken via headsets or is it something in the sytem anyways whatever it is like the customers screaming in the agents ears for he or she does not want any calls or the agents scream and talk due to low voice or line problems or headset problems WELL THE LIST GOES ON!!!!