Genesys Resource in India

[Kannan]

Hi All,

We are a newly started UK based call center(200 seater/shift) operating from Mumbai.We are planning to implement Genesys in our contact center and seek your assistance in bringing the system up and running.The system is already operational, but needs tweaking for its optimum performance.

Please let me know if you have any resources/contact details in Mumbai for me to proceed further.

Looking forward for your replies.You can email me at
c.kannan at goldshieldplc.com

Regards,

Kannan.C

[earhart]

We too needed help with roll-out, implementation of Genesys. We used a consulting group called ELIX who are experts on Gen. They were invaluable to us since we couldn't always get the desired support level from Gen.

[Kannan]

Thanks for your response earhart.Can u let me know their contact address for me to proceed ahead.Do they have any branches in India?If so please let me know their details.

[earhart]

I know they are worldwide although they are based out of Canada.

Go to their site at www.elixonline.com for contact info. You could e-mail or call them

Good Luck

[jeffchow]

Hi Kannan, if you still need help to implement Genesys, pls contact me jchowjc@scs.com.sg.