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| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
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05-19-2004, 07:57 AM
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Call Logging
Hello all,
I am looking for any comparative reporting contrasting the major technology companies that provide Call/Voice Logging (Witness, NICE, Dictaphone etc.). I would also appreciate any actual experiences regarding desktop versus trunk side recording, i.e. losing the ability to record a call when it is transfered externally or the inability to record internal calls etc. Please post your resposnses here or to me directly (if you prefer to remain anonomous) to ctaylor@thetaylorreachgroup.com Thanks in advance Colin
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Colin Taylor Chairman & CEO The Taylor Reach Group Inc. www.thetaylorreachgroup.com 
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