Abandoned calls

[nnbala]

We are having a 48 seater call center . We have about 10 reps dialling in one campaign. I have a Predictive dialer which is co located at US.

The problem I face is related to abandoned calls. It is as high as 20% . My PD has only three modes - slow , medium and fast with
which I adjust the number of calls .

If I slow down the dialer , the wait time increases but dropped calls are under 3 % , If i put in fast mode the wait time is on an average 15 sec but dropped calls go as high as 20-25%

The co locator is not able to do anything in this issue. Any suggestions ??

[Jimmy_James]

ALRIGHT ME AND MY BUDDY ARE RUNNIN THIS FORUM NOW, SPAM BABY SPAM ---- YOU ALL

[J-mee]

Yeeehawww cow boy
oh yeah and my advice for nnbala is
QUIT your job you obviously dont know what your doing anyways
LOSER

[Jimmy_James]

---- ---- ----- --- mother----er ---- ---- ---- ----