Avaya and wall boards

[CASR]

We currently are using Translux wall boards to display call center statistical information pulled from our Avaya ACD. We display the number of agents in use, in available, in AUX, number of calls in queue and the ASA.

I'd like to bring in other vendors that provide these boards and the software that work well with Avaya.

Any suggestions?

[MHawkins]

Symon and Spectrum are both wallboard systems I have worked with in an Avaya environment. I've found that Symon is generally the better product of the tool in terms of ease of use.

[peligancay]

Another option worth looking at is the N-Focus CMS solution. Info can be found at
http://www.netlert.com/nlnfocus.htm

[hmuttagi]

Inova solutions has been a leader in this space. You could mail me at hmuttagi@inovasolutions.com for more information