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Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.)

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Old 06-25-2004, 12:17 PM
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Join Date: Feb 2003
Location: Buffalo
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Live Chat Applications
I am looking into Live Chat applications for a small to medium sized call center. We handle Sales, Customer Service and Technical Support transactions currently and would like to integrate a live chat communications channel for our customers. Does anyone have any experiences they could share about choosing, and implementing such a solution. Or just general opinions about experiences using some of the various apps out there? Thanks!
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