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Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.)

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Old 06-30-2004, 11:11 AM
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Join Date: Jun 2004
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Testing
Hi

Was wondering if anyone had any ideas about how to start devising a test plan for a call centre. I'm interested in testing before go live of the centre and also operational testing once in operational mode.
Anyone got the bare bones of a test plan or some usefult tips, places to look to build one myself ?

Cheers
Lisa
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Old 07-02-2004, 05:18 AM
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Location: Singapore
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I had implemented call centre solutions as well as run ongoing operations for 2 customer in one outsourcing call centre. I had devleoped a comprehensive test for the implementation as well as operation process. Email me (jeffrey@chow.cc) your needs, I can forward you the test plan outline.
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Old 07-06-2004, 06:23 AM
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Cheers Jeffrey, an email is coming your way !!
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