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| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
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07-07-2004, 10:05 AM
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Helpdesk software
Hi!
We are evaluating different helpdesk options that would enable internal problem tracking and resolution, and that would enable us to create a knowledge database. The main characteristics that we would be looking for is: - Problem assignment - Knowledge base - Measure response time and resolution time - Measure network availability This is for an 800+ user environment and growing, and perhaps a helpdesk force of around 20 agents. We are currently using an internally developed helpdesk, but as the company grows, we need more robust tools. If you have any experiences with any help desk software, or if you could point me in the right direction it would be truly appreciated. Thanks! 
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07-07-2004, 10:29 PM
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You can look at the following software:
1. Footprint (www.unipress.com) 2. HEAT (www.frontrange.com) 3. Maximizer (www.maximizer)
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08-31-2004, 11:17 AM
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1to1service
you also might want to look at a company 1to1service.com
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