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| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
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09-20-2004, 08:38 AM
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Forecasting
Hi,
As I am in to forecasting and scheduling team in call center.We are using Bluepumpkin Software Version 3.2 I am having problem in forecasting Monthly, Weekly, Daily and intra day call volume because it is very dynamic. So if you can suggest me some methords to make forecast call volume more accurate and the mwthord which will minimise the % of errors. Thanks Rachana. Last edited by Rachana; 09-21-2004 at 12:42 AM.. 
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11-16-2004, 07:19 PM
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HI! Rachana
We're looking at investing in Blue Pumpkin though not sure how user friendly & useful it is. Please provide some feedback. Thanks, Manan
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11-17-2004, 02:13 AM
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Dear Manan,
As I am using Blue pumpkin since past two years. I feel it is very easy to learn and use BP.Only thing need to be done is R&D. It also depend on how much usage is their, how many skills do you have and what is you staffing. Still it is very good in tearms of user-friendly. Regards, Rachana.
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11-18-2004, 02:22 PM
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As far as skill is concerned...... Interesting question?
We're currently having a staffing of 2500+ Regards, Manan! Last edited by MananMehta; 11-18-2004 at 08:04 PM..
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