Call recording on multiple platforms

[echidnasands]

Our call centre operates a 1000 seat call centre in Australia.

We have a Nortel Meridian 81C as well as an Aspect PABX, and inbound calls are dispersed between the two into each of their respective queueing systems (Nortel Symposium and Aspect Call Centre).

Does anyone know of a call recording/monitoring product that can record/monitor across the two call handling platforms?

e.

[tedguzik]

Yes, we provide a call recording platform that can integrate with both ACD's and enable a reviewer to access the recordings using a web access tool and media player. We can provide the system with a set up fee and per month per seat recording, storage and retrieval charge. This is done without a hardware investment and we are a managed service and provide this as an ASP. If you have specific monitoring requirement I can give you a estimate of the monthly charge.

www.voicelog.com
tguzik@voicelog.net

[buckeyecc]

Yes. CallCopy (www.callcopy.com) can deliver this solution. We have a wealth of experience recording across multiple platforms. Our recording solution delivers voice and desktop call recording and has a full quality management suite (QA form Builder, Extensive Reporting). We offer multiple pricing scenarios (e.g. hosted, monthly, and full product purchase).

For a free demo of our solution please visit www.callcopy.com or dial 888.922.5526 ext 5990.

[ChetanJha]

Hi,

Try Oreka from Orecx its availble free for download and supports cross platform and is compatible with many platforms like Avaya, Genesys etc.

Easy to install and configure

Cheers