Set Up Call Center

[Nirav]

Hey guys i am new to this.How is everyone.Well we wanna set up a call center in Mumbai(India) for 10agents then we would expand it further to 50agents can someone please tell me what would be the cost for the same.

What is expensive the software or leased lines and what are the licenses required to set up a call center.Please let me knw.

Thanks

[callsolutions]

Hi there

I am also planning to set-up a new call center in DELHI(N.C.R).
It would be very great if you could help me out in technology part.......as to what is the technology available and what all is the technology setup cost using VOIP or IPLC....
I know a bit about VOIP....can you please through more light on VOIP technology...
Can anyone help me on this part...
My e-mail address is callsolutions@rediffmail.com
Abhishek Gupta
+91 9810807576

[Steve Turton]

Be careful with VOIP..... it's not 100% yet. Make sure you have a trial for at least 2 weeks to 1 month before going too far or making a committment.

Common problems are cut-offs, echo, latency/collision, low hearing volumes.

Many suppliers say they can totally eliminate these problems, but I have tried several, and haven't found one yet. The service is somewhat OK, but not perfect.

Steve

[pranav]

Hi Nirav,

The call center setup cost purely depend on the requirements that you have or from your customer / clients. Please sit with some of the consultants before you decide what is best technology for your Call Center Setup. If you require any help in contacting consultants for the call center setup you can mail me at pranavkv@servion.com and then i can guide you for it.

Best Wishes,
Pranav

[hrdsoft]

hi

Email me the costing details to set up 24 setas callcenter on my email id hrdsoft@gmail.com

Originally posted by vnk73
Hi Nirav,

Setting up callcenter with 10 seats is not going to work coz u will be wasting lot of resources. There is a logical behind it i.e u have to start it with 24,48,etc.

We have proven technology with several following advantages:
1) runs on both windows & linux.
2) runs on IPLC or VOIP.
3) low cost compared to other products in the market
4) 17 installations in India alone with 15 voip & 2 IPLC
5) it a software switch wit hproprietary telephony cards
6) no need to go for high cost dialogic,aculab,brookrouts,etc..
7) 24x7 support from both USA & Inida.

Plz give ur email address, so that i can mail u he complete costing.

regards

[Dadi Bhote]

Hi All,

I am really surprised at some of the negative comments on this subject :

Setting up a 5-10 seat center is definitely possible and viable as long as you have the Business Model all correct.

In todays day technology makes it all possible to set up even a 1 seat call center.

VoIP ?? It works !! and works very well too! Ask me I have been using VoIP since obver the last two years very successfully , cost effectively and with quality that can compete with IPLC lines .


Folks please do not discard technology due to Poor Implementation by some ! This is THE solution for smaller centers.

I have been a user of the Virtual call center concept since 2003 and it has proven sucecssful . We started with 5 seats and today we use a lot , lot more . The Technology works , VoIP works and the Pricing too works!

Let me tell you what it takes to set up a very good profesional quality Call center using VoIP and the Virtual concept or pay as you use , for both Incoming as well as out going capability:


Investment :
1) Computer Systems with 256 RAM and Win2000, one per seat. No servers required. One computer extra for Admin. One FTP server would be required for recordings.
2) 10/100 full duplex LAN Infrastructure
3)Leased Line Internet Connection : min 30kbps per seat 1:1 with low ( <275ms )latency and no PL. With One Public IPs . Leased Line with any good ISP meeting the above.
4) Head Phone and Base amplifier set, one per seat.
5) VoIP voice Gateway wih one port per seat.
6) One time Setup cost : US$75 per seat.
7) Long Distance telephony deposit : $100 per seat. This is a refundable deposit for the telephony charges which will be billed monthly

Recurring Costs :
1) Predictive Dialer, CRM, ACD, IVR, CTI Recording, etc on Rental @ US$100- $149 per seat per month ( depending on the number of seats) .
2) Local and LD calling at actuals.


Small start ups have today a solution which does not take much to implement, very little effort to run and administer, low cost of operation, (one does not even need a Sys Admin) etc etc..

Personally I advocate this concept. If you require some pointers do feel free to contact me.


Dadi

dadi@hypersoftindia.com

[Alan]

Nirav,
I can help you with Cisco VoIP equipment.
New or Refubished, please let me know what you need.
Thanks,
Alan

[sank]

We are opening a domestic call center in bangalore. I need a technology infrastrusture support for it here. Any body into it pls contact me asap on kukrejawork@hotmail.com

[yansfung]

I am new in this forum.

Is there anyone can drop me some idea or solution for the subject?

Or please reply with your email address?

Thanks a lot!

[CC_Guru]

Hi,
This Rahul, Please send me more info about you on rsk10@indiatimes.com or catch me yahoo messanger chypaw@yahoo.com.

[bigaytawag1]

I am also in talks to open a call center in the Phils. any info would be appreciated. Thanks.

asaulo1 at hotmail.com

[Steve Turton]

Hello....

Consider using a Hosted Call Center.

This is the least expensive way to get started. The Hosted Call Center will provide and manage the ACD and IVR for you. You only have to supply the Agents to answer the incoming calls. You don't even need an office.... your Agents can work from Home (or any place in the world, at anytime during the day/night).

You will be charged a Seat price and a long distance per minute rate which will include the 1-800 line.

It can be set-up fairly quickly.....within 2 - 3 weeks at the most.

Steve@telax.com

[CC_Guru]

Hosted solution is past, now everyone wants to have his own Dialer on which they can get better campaign where Data security is major issues.
ASP / Hosted solution is better for center that is not sure about business plans. Now a days Internet bandwidth and other hardware cost is come down so drastically that no one thinks of keeping dialer in others premises.

Secondly, Hosted solution is also not commercially feasible. Consider a case where u pays USD 150 / Agent / Month. This means you are paying USD 3600/month (excluding calling minutes). If you compare this cost over the period of year, you are paying comparatively higher price if you buy your own hardware.

Please let me know your views.

Rahul.
rsk10@indiatimes.com

[Steve Turton]

There may be 'pros and cons' to either "Hosted" or "Ownership"....but Hosted includes many of the expenses you will have with owernship which were not mentioned in some of these replies.

You must consider "Total Cost of Ownership" (TCO) in order to make a proper comparison. You must consider all hardware, software, materials and labour to bring a new contact center on line ... and maintain it.

Also consider hidden integration costs or the upgrade of an existing PBX.
Your TCO should include all costs in addition to desktop integration, training and annual maintenance, upgrades and ongoing IT Support fees/salaries.

Hidden costs are sometimes only realized after the point of no return.

Many companies will find the 'hosted' solution very attractive if they are shifting from 'capital' purchases to a monthly 'pay as you go' expense model. Quick deployment, minimal integration and 'user friendly' operation, without the traditional 'on-site' hassles are all reasons 'hosted' services are "increasing" in popularity.

Just do your "complete" homework before making a decision either way.

[CC_Guru]

Hi Steve,
You are very much on to point. It's upto individual if he goes for Quality or initial cost cutting. Quality does not come for cheap.
If some1 is having tight budget initially then he does not left with option other than go for some low end solution like hosted or rented one. These solutions are really helpful for a center that does not sure about what they want to do in near future.
Just let me clear one point here, in premises model there is no PBX require and it is very easy to use.
Try it.

Rahul.