setting up a call center

[dexter]

Set Up a Call Center

We would like to set up a call center in Phlippines for 12agents then gradually expand it further to 24 agents can someone please tell me what would be the cost for the set up.
and what are needed to get customers, any requirements ? Please let me know. We are also interested to a joint venture setup.

Thanks
Dexter

[Steve Turton]

Hello Dexter.....

Once you have pricing on the Traditional methods of setting up a Call Centre...... then compare those to the price of using a Virtual Call Centre. You not only save tons of money by not having to invest in the equipment, but it is much more flexible too.

Steve@telax.com

[teamx]

you can contact me @ 0917 8396878

i can help you

[beachbum]

Dexter,

Like you, we are from the PHilippines. We are already running virtual call center software from five9.com. They have an event on Feb 28 at the celebrity sports plaza. You may want to attend. its free.

Hope that helps a fellow filipino.

[junaid]

hi dexter ,we are based in pakistan and we are also planning to open a call center ,i have also worked in a call center so it will help me in this regard ,we can talk about the venture thing or we can help each other in sharing information
best regards
joni

[abhijeetsamant]

hi dexter

the cost for setting up a call center varies from technology you use, to setup 24 seats using IPLC would cost apporx $134000
and on VoIP would cost $ 100000


its your wish

[Steve Turton]

I was just looking at the costs quoted by Abhijeet. Those are just the set up rates. Also consider the on-going monthly costs.

You better look at a Virtual Call Centre.... at least to start.

Steve

[CC_Guru]

Hi,
We are into call center setup/consultancy business, for last 2-3 years. We can be reached on +919869178517. We also have local contacts in Philippines Market.

Chetan .
ARC Business Solutions.

[junaid]

hi cc_guru
but i want to start a call center here islamabad pakistan ,not in philipine ,but i will still love to virtually contact with a philipine call center for information purpose ,or for a client

[junaid]

but as far as the consultancy services i really need that,i.e which software would you prefer for cal center purpose ,what u think abt five9,or any other better than that ,and secondly how do we search for the client ,is there any platform or its just a matter of contacts ,and how do we charge them
thankyou

[Steve Turton]

There are several good Virtual/Hosted Call Centre suppliers. I suggest you get a few quotes in order to make a good comparison.

If I can help you, I need to know your market coverage, Number of expected calls daily, Approximate length of each call, Hours of Business, Number of Agents to start, etc.

Regards,

Steve

[junaid]

hi
the average calls are 10000/day outbound ,duration will be like 3min/call,business timing will be 16 hrs

[junaid]

also tell me some good suppliers which you suggest

[Steve Turton]

Hello:

Can you send me an email so that I can see your address.

Thanks,

Steve@telax.com

[jasonbarnes]

Hi Dexter,

We are a VoIP provider specializing in call centers. There are lots of options available to you. If you have any questions on how VoIP may be able to serve your needs please send me an email. I can let you know what cost-effective and flexible solutions are available from the call origination and termination side. Thanks.