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| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
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04-08-2005, 08:39 AM
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Genesys 7 - CIM & Email
Hi, I'm about to start a project to implement an email handling system for our contact center. We're a big Genesys user and I'd like to get in touch with anyone out there already using the Genesys 7 solution (CIM/GAD) for the email channel. We're finding Genesys quite slow to recommend a reference site so hearing other implementation details would be really helpful.
Many thanks 
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