IVR Speech Recording

[pjmcdon9960]

Is anyone aware of recording capability (ie NICE, Witness) that works with speech enabled IVR?

Specifically, my company is looking to record financial transactions as spoken by clients in order to mitigate liability.

[astrid]

Not wanting to breach the sales material restriction here so PM me if you 'd like to know more about this company....

I consulted recently with a speech technology company who delivered a solution to the UK equivalent of the SFA. The solution allowed them to retrospectively analyse recordings to identify questionable activities. This was a very successful project. I believe the technology developed there would be easily reusable for the requirement you outlined.