New Industry Mandatory Credit Card Security Standard

[calicallcenter1]

With the new credit card security standards from VISA, MATERCARD and AMEX mandating criminal background and credit checks on all staff using credit card data, I was wondering how other call centers are dealing with this? Fines I read can be up to $500,000 if not complient. Collegues of mins have spent up to $200,000 to live up to this new standard in all areaas a credit card security protocols.

I am most concerned about standard 12.7 involving the screening of all personnel that use credit card data. I work a large catalog shop where we take phone orders and do work in a single transaction environment. But the standard references a single card environment as that of a Cashier processing one transaction at a time. I do work in a single transaction environment but, unlike the Cashier example the standard uses, I have a 100% "Card not Present" environment. Even though we do a single transaction at a time and work with only one credit card at a time, a TSR could be writing down many card numbers, something a cashier could not do since the customer is standing right there.

How are all the other catalog call centers and other financial transaction call centers reacting to this? Are you screening your centers? If I screen everyone it will cost our company over $22,000

[yikes]

hi-

I'm not sure where you are located, however in the USA most employers do a drug screen, background check and credit check on employees that will handle money. US companies can do a background/credit check combo for about $40 per employee. Not everyone should need this screen. For instance if you have pickers/packers/selectors who actually grab the merchandise from the warehouse, these people would not need the background screen. Of course you would have to make sure that the customer's cc# is surpressed on the reciept/collate that the picker/packer/selector is using. Additionally, you would want to surpress the actual cc# in your computer system so when employees pull up the order on the computer they can only see the last four digits of the cc. Doing these simple steps would eliminate the need for background screens for ALL your employees.