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11-22-2005, 02:44 PM
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Predictive Dialer Research
We are currently looking at comparing out current Genesys dialer to other top dialers on the market. I am going to put together and matrix showing the top 10 dialers along the top, and all the common predicitve dialer features down the side; in a side by side comparison.
My question...has anybody out there done a similar study recently? If so, would you care to share your findings? I would greatly appreciate it! Shawn. 
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12-21-2005, 06:04 AM
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Predictive Dialer Research
Try some of these topics in your study:
Competitive Functionality Comparison Inbound Voice Routing Inbound Email Response Management Web Chat Outbound Campaign Management - preview Outbound Campaign Management - progressive Outbound Campaign Management - predictive Universal Queuing & Routing (voice, email, chat, fax) Multi-media CTI Agent Softphone Blended Agent Routing Voice Message Routing Skills Based Routing Conditional Routing VoIP PSTN voice delivery Virtual Contact Center, including real time monitoring Network-wide Load Balancing IVR Prompting for Routing IVR Self Service via DTMF & Text to Speech (Transactional) IVR Data Dip for Routing Speech Rec Self Service Live Call Monitoring Call Recording - selectively Call Recording - 100% Remote Agents - Voice only Remote Agents - multi-media Agent Scripting with conditional branching Agent-side Knowledge Base Workforce Management Pre-packaged, Robust Standard Offering for salesforce.com Consolidated (voice, email, chat) Real Time and Historical Reporting Technical Comparison Agent Bridge Language Infrastructure Integration Depth On target with SFDC's product road map Customer Comparison Total Customers (as of 9/30/05) SFDC integrated customers (as of 9/30/05) Professional Services & Expertise 24x7x365 Customer Service Offering Managed & Unmanaged VoIP Options Guaranteed QoS with Contractual SLA Third Party IVR & CRM integrations Dadi Bhote dbhote@five9.coom www.five9.com
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05-04-2006, 01:30 AM
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I can tell you dont include Touchstar Systems in your list. Unless it is a list of the TOP 10 Worst dialers!!!!!
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