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Old 05-15-2006, 02:54 PM
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Workforce management migration
Recently i did a migration from CMS R6 (Sun Blade 150) to CMS R13 (Sun Fire V890). There is a customization reports for call center IEX server. The data and the scripts file for IEX has been migrated over.
But I have been havin trouble with getting the Total View workforce management to automatically run and retrieve the data.
All the files pertaining to IEX reside at the /export/home/pserve directory.
I even copied the iex file in directory /etc/init.d.
The data from CMS can be manually triggered and ftp automatically to the IEX server.
Can anyone advise me on how to bring the IEX reporting to function normally after the migration.
is there any background service that i have to configure?
Help needed urgently.....Many thanks.
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Old 06-04-2006, 08:07 AM
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Join Date: Dec 2005
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IEX Migration
Hi

Email me at gauravs@optif.com.We might be able to help you out.
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Old 10-26-2007, 03:41 PM
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Quote:
Originally Posted by marcus View Post
Recently i did a migration from CMS R6 (Sun Blade 150) to CMS R13 (Sun Fire V890). There is a customization reports for call center IEX server. The data and the scripts file for IEX has been migrated over.
But I have been havin trouble with getting the Total View workforce management to automatically run and retrieve the data.
All the files pertaining to IEX reside at the /export/home/pserve directory.
I even copied the iex file in directory /etc/init.d.
The data from CMS can be manually triggered and ftp automatically to the IEX server.
Can anyone advise me on how to bring the IEX reporting to function normally after the migration.
is there any background service that i have to configure?
Help needed urgently.....Many thanks.
Were you able to solve this issue? I will appreciate if you can share the solution.
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