abandon Call on Non CTI GVP ports

[ahmadabbas]

I have calls have reached GVP and are 'parked' there while a routing
strategy loaded on a Virtual Route Point is invoked; caller may be hearing
hold music, etc. Call abandons at this point but GVP doesn't realise
because there's no CTI and the My switch Harris' E1-CAS implementation doesn't provide "positive disconnect". When an agent is available Framework still attempts to deliver the call to an agent, who hears disconnect (like busy) tone when the answer the call.
Is there a way i can get find out to the agethis is a disconnect call and Force Terminate the call. So that it does not agent and mess my reporting.

Rdgs
ahmad

[ryan.gillespie]

Have you not thought about investing in CTI, calls would be in a q by vip status or redirected or accepted by other members of your team.

solving your problem

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