Call Logging/Statistics

[djroj2001]

Hello,

I come to these forums hoping that somebody will be able to point me in the right direction of how I might go about solving my particular problem. I have very little knowledge of the related technologies (although I do have plenty of programming experience), and so I am looking for a starting point to build on.

My company has a small call centre which uses a Splicecom maximiser phone system. We would like to implement some sort of call management call logging system, which will access the logging information which is available from a telnet port and transfer this into a database. Obviously this will require me being able to manipulate the data and have a way of accessing it from the port on the splicecom hardware. My first question would be how I would go about doing this? What programming language would you reccomend to do the manipulation and is there anywhere I can find details of how I can access the logging data? I apologise for the vague description, but I really have very little knowledge of this technology, and could do with a resource to find out more info.

Eventually, when I have developed the software to maintain the logging data in a database I have designed, I will develop a piece of software to show major statistics, such as no. of calls answered and total no. of calls etc. I am not to worried about this, as it should be fairly straight forward.

Also if there is somewhere in the forum that you think this post is better suited, I shall post it there.

Thanks very much for your time, in advance.

Kind regards,

Andy Black

[Genecist]

You will have to become acquainted with sockets programming to send commands and receive responses on a tcp socket exposed by your phone system.

As to which programming language...I personally don't believe any one is better than the other.

I've done sockets programming in 'C', VB6, C# (.net)...it always comes down to the same thing...opening a tcp address & port, sending a command and getting an answer.

The internet is rife with examples of sockets programming.

Good luck.