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01-16-2007, 11:33 AM
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Need Help
I've just started a small call center, i have the VOIP phones setup on asterix, and am looking for a solution to handle my needs.
I have 50 agents and currenty have 20 different clients. When a inbound calls comes in, i need my agents to know for which company the call is for so they can provide the appropriate support. Does anyone know a solution for this? I have been looking at pbxpress server. Greatly appreciate anyone's advise or support. thx 
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01-19-2007, 09:55 AM
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How are the calls coming in? Is it based on the phone number that is dialed to reach you? Are you using just straight Asterisk, or are you also using Vicidial to handle your inbound calls?
Vicidial offers some more functionality, and is also open so it is customizable to meet different needs. Lucas Keller Prophet Network Integration http://www.pni-inc.net
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