Dialer requirement for 48 seats

[niki sharma]

I would like to start 48 seat call center.can anyone suggest me which dialer is good?i have heard of Touchstar Software and concerto?

[asharma_drishti]

Well there are many in the market, Genesys, Cisco and Avaya the big players but they mostly cater to really large call center.
In the SME segment, there is DACX (Drishti Advanced Communications Exchange), Parsec, Five9, Concerto. Then there are some asterisk based (but not too stable) dialers like ViciDial. DACX CCS is India based, and the rest are American/European players.

[jhelzunn]

hi! you can use the one we are using now. CsP600i by convergent solutions. 1.866.3922179

[dialforme]

Originally Posted by niki sharma

I would like to start 48 seat call center.can anyone suggest me which dialer is good?i have heard of Touchstar Software and concerto?

hey niki concerto is a good dialer and its reliable also. But it is a expensive one. There are other cheap dialers if you like to use.Like Parsec,drishti,Clarity. If u dont have any problems regarding funds,thenm you definitely go for concerto or Avaya. you can also try startasoft dialer. feel free to ask for help when required.