Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
04-09-2007, 01:09 PM
|
|||
|
|||
|
genesys v avaya
We are comparing Genesys and Avaya for a customer interaction management platform (routing, softphone, CTI). Does anyone have any experience with either platform? Did you compare the two, and if so, what made you choose one over the other? If you've completed implementation, how easy was it and did the vendor offer present and effective implementation plan? Thanks for your help.
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| using C# to run Avaya CMS reports | madhombre | Technology Discussion | 27 | 05-13-2008 06:01 PM |
| Code Resources for Avaya / IEX Total View | abhishek.jain1609 | Technology Discussion | 0 | 01-14-2007 03:50 AM |
| Code Resources for Avaya | nitelifer | Technology Discussion | 0 | 12-23-2006 06:47 PM |
| Re-running jobs on AVAYA Dialer | Walter | General Discussion | 0 | 09-19-2006 02:45 AM |
Linear Mode
