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Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.)

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Old 04-25-2007, 01:13 PM
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Knowledge Base Tool
Does anyone out there use a knowledge base for information that they would recommend?

Thanks!
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Old 05-24-2007, 10:53 PM
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www.rightnow.com has a fairly nice Knowledge Base tool. We were considering using it during our buy vs. build debate for our own application and you can see it in use at answercenter.barackobama.com
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