Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
08-20-2007, 02:27 AM
|
|||
|
|||
|
Voice Portal 4.0
HI All ,
I just wanted to know exactly how the call is transferred to a specific MPP running in a Voice Portal setup (with multiple MPPs) . As per the document , its the Application Interface Webservice running on an MPP which decides which mpp shud be transferred the call to , based on the resources available. and the call is directly routed to that MPP from the PBX or the AES server. now , where comes the role of VPMS in this transfer ?? what if the VPMS goes down , will the MPP still continue to take calls (if the calls actually are transferred to MPP )?? 
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Voice Portal 4.0 | PUKCH | General Discussion | 0 | 08-20-2007 02:29 AM |
| Avaya Voice mail LED Glows even when there are no new voice mails. | CreativeWolf | Technology Discussion | 2 | 02-10-2006 05:19 AM |
| Loud Voice!!!!!! | Valerie Heimerich | General Discussion | 3 | 08-26-2005 09:55 AM |
Linear Mode
