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02-25-2008, 06:01 AM
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ASA 3 VDN skills
Hey all,
I have voice response activated with 3 choices: German, English or French (speaking agents). I've put them in the VDN as the 3 preferred skills. In this way I can run a CMS Supervisor report (VDN - Preferred skills) to see which option is chosen most often. How would I have to deal with a fourth option (Spanish)? There is no space in the VDN for that. Cheers, Allard.
__________________
Impossibilium nulla obligatio est 
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