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04-30-2008, 10:46 AM
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3rd Party Reporting Software for Cisco IPCC Express?
Hello.
Does anyone out there have any feedback or recommendations for a good 3rd party software that does good summary historical reporting for Cisco's IPCC Express? We've just switched from an Avaya to this system and I can't believe at how poor the canned reporting is. Anyway, I've found a couple vendors that I've evaluating (innova, infomaker, metronome and aceyus) - anyone have any experience with these vendors? Any others that I've missed? Thanks in advance! 
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