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09-02-2008, 02:16 PM
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Aspect Real Time Adherence (RTA) Exports
My question is when exporting the data out of RTA from a client Alarm summary report, there is a column that comes as one of three letters. The letters are X, H, and R. My primary IT liason for Aspect has been unable to get me an answer. I suspect that the column has something to do with disposition or another metric with which I can calculate some specific KPI's for our agents. Does anyone know what this column is?
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