Dialer - Web Based or On Site

[michaell]

12 seat outbound. Loved the E.I.S predictive, did not like Noble. Looking for a dialer for a 12 seater mostly cold call - some blended. Need to have basic reporting, and a monitor feature that will allow a hand held phone person to walk th eroom and listen and assist calllers. Give me some ideas.

[ChasSC]

I am also looking for a predictive dialer for 6 seats. Everything that I have heard is better to go with a hosted solution. Less maintenance, free upgrades, etc.


But am interested in hearing more opinions.

[MichaelCrabtree]

hey i saw your post. i happen to work for Genesis Communications and we have a nice hosted system used by over 300 customers. here is our quick marketing info, if this breaks forum rules, please let me know. i am new here. thanks

Michael Crabtree
CTO - Genesis Communications

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Save up to 50% over existing conventional Predictive dialing systems by implementing this new web based solution.

* Increase your productivity and sales by talking to more people about your products and services and avoid the wasted time of your agents manually dialing, leaving messages, getting busy signals or no answers, and hang ups.

* Fully integrated system offering call control on demand

* Genesis allows you to write your own customized scripts and customized "Screen Pop"

* Lowest cost method to reach high volume of customers and/or prospects.

* Genesis Predictive dialer has unlimited scalability

* Genesis Predictive dialer allows ALL of your locations to work as a team on blended and individual campaigns.

* Genesis can run blended campaigns. This further increases productivity by having each agent able to handle multiple campaigns. The system can run multiple campaigns simultaneously and remain FTC, FCC, and TCPA compliant. This allows ALL of your locations to work as a team on blended and individual campaigns.

* Agents and Managers can work from even a laptop on a beach.


Call today to get a FREE - LIVE - DEMONSTRATION and see how we can empower your team to produce even in these uncertain times!

for more info you can also visit our website @ Genesis Communications - The Leader in Hosted Call Center Solutions! - Home or email info(at)genesiscommunications.biz <---remove the (at) and replace with @


examples of companies using our system.

* Mortgage Brokers

* Loan Modification and Loss Mitigation companies

* Debt Settlement companies

* Collection Agencies

* Appointment Setting companies

* Telemarketing firms

* Answering services

[Call_Center_Voip]

The days of paying for Installing Predictive dialers are basically obsolete. Even a beginner should be able to manage the basics. We are Voip providers and have compiled some resources to get you started. Dialer download, Free G729 Codec's, base instructions (as well as Trixbox, HUD, Softphones etc).
Base spec's you should look at for a 10 to 20 man team.

Dual to Quad Processor
2 to 4 Gig Ram
Hard drive from 80 gig
2 x Network Cards (Public and Private Ip addresses)

Other Things.
1 Static IP
Voip Provider (see Untitled Document)
Internet with spare IP addesses

Base instructions

Setup should take approx 3 hrs from start to finish

download your ISO (Vicibox or Vicidialnow) Vicidialnow is the easiest install but Vicibox is better
Install like you would a windows CD
Follow basic instructions at vici website where you downloaded the iso from (link at Untitled Document)
once installed download and install your free G729 Codec (link at Untitled Document)
Make your campaign
Make your users
Setup your telco
Load your leads
Setup your softphones
You are ready to make calls

Start to finish should be 3 to 4 hours (dialer updates will take approx 1 to 2 hours of that)

Thats It.

I am happy to give base support on setup only provided you use us as your telco.
Call Rates from 1.1c with 6/6 billing for USA. Full call rates at
Untitled Document

Hope this information helps
Aaron
Skype:call_center_voip
yahoo: call_center_voip
MSN: azza696969@hotmail.com

[breeblebrax]

All concerns about using a free dialer product for a production call center aside,
can anyone vouch for the reliability of VoIP over the internet for an on premises dialer system?

Charles King
httP://www.charleskingconsulting.com