Call Center Software Solutions

[mdukester]

We have a small 100 seat in bound call center in the Midwest. We service the direct marketing industry but specifically we have focused on one niche. That is all of our call center clients have the same backend or order management solution (OMS). This allows us to market heavily with the order management’s client base and tout the fact that we link directly to their system. Orders, inventory, pricing etc are real time so we are seamless with the rest of their business. We would like to expand our offering to clients who do not all use this specific OMS. This has me looking for a software solution that can to do all or most of the functions my clients need, without directly accessing their system.

Can anyone recommend a solution?

[ztmarketing]

Have you tried LiveOps? They have a software platform that is quite popular with DR companies.