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01-20-2009, 02:56 PM
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Aspect eWorkforce Management
I am currently working in Aspect's eWorkforce Management Version 7.0. When I try to run agent productivity reports, it only shows 1 of my ACD's and 5 skills.
I have 3 ACD's. ACD 1 = 28 split/skills ACD 2 = 12 split/skills ACD 3 = 19 Split/skills How do I get those to register in eWFM for the Agent Productivity Reports? I tried calling Aspect for support, but they were not helpful. 
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03-05-2010, 05:22 PM
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Do the two ACDs that you're not getting data from send over the nightly agent productivity report to eWFM?
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