Looking for Group Chat Software

[dean_z]

Hello,

I am search of group chat software for a completely virtual call center that ranges from 400 associates to 1200 associates.

Currently our model represents up to 50 agents per chat room and the program must have the ability to access multiple chat rooms at one time. We are currently using a free chat software, however are looking for something more secure and dedicated to our company.

Does anyone know of any software that would fit this description?

Thanks,
Dean

[tim_softwareanalyst]

Yes Dean, I think I can be of some help. I work in Business development team of Egain Communication. And we are one of the leading providers of customer service and contact center software and solutions. Please go ahead and check the website that is e-Service Software: Email Response Management Software, Contact Center Software | eGain and you can also check the the case studies of our other clients. To know more about the same, please contact me at - 650 230 7508.
In the mean while the following link can give you a brief insight-

Live Chat Software, Online Chat Customer Service, Web Chat Software | eGain

Thanks,
Tim.

[fuji0020]

An IRC channel is similar to a room where a group of users meet. ... Web-based chat software consists of a web browser enabled client software component and Group Chat Software Informer. Best Group Chat free downloads and reviews. Latest updates on everything Group Chat Software related.

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Call Center Software