--> At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.
CCOps Home  |  Forum Home  |  Jobs Board  |  Library  |  Operations  |  Resources  |  In The News  |  Site Map

Go Back   CallCenterOps Forum > Technology Discussion
FAQ Social Groups Calendar Search Today's Posts Mark Forums Read

Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.)

Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 02-16-2010, 01:30 PM
Registered User
 
Join Date: Feb 2010
Posts: 0
address validation software

Hi:
We're looking for software that will validate postal addresses in real time when callers are on the phone to us. We're a decent size call center, about 30 people.
We're looking for something so that when people call in, our agents ask for their ZIP Code, then it narrows through available options in a few keystrokes so we have all their address info quickly, and know that is is correct.
We deal mainly with US customers, but sometimes Canadians.

Can anyone give me any advice on what software we should be looking at?
Do any of you use something similar?
Does it integrate well with your existing software?

Thanks
Paul
Reply With Quote
  #2 (permalink)  
Old 02-22-2010, 01:50 AM
Registered User
 
Join Date: Jan 2010
Posts: 0
I'm interested to know of a similar software, too. That would surely be a great help for certain call centers.
Reply With Quote
  #3 (permalink)  
Old 03-06-2010, 05:07 AM
Registered User
 
Join Date: Feb 2010
Posts: 0
i would also interested this type of software. I recently come across the ip-telephony-software. Here is the similar software. That is much interested of my existing software.
Reply With Quote
  #4 (permalink)  
Old 03-28-2010, 12:13 PM
Registered User
 
Join Date: Mar 2010
Posts: 0
Can you get it from google maps?

Can you grab this information by hitting google maps?

Chuck King
IVR software VoIP Phone Systems
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are Off
[IMG] code is Off
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Aia Software launches ITP/Customer Correspondence Management and untaps the value of newsprovider Industry PressBox 0 10-28-2009 12:17 PM
Looking for Group Chat Software dean_z Technology Discussion 2 05-06-2009 08:22 AM
Bay Bridge Decision Technologies Joins Aspect's Software Technology Alliance Program baybridgetech Industry PressBox 0 09-08-2008 01:51 PM
Acresso Software Announces License Manager for SAP Business Suite newsprovider Industry PressBox 0 07-16-2008 07:32 AM
eGain marks the tenth anniversary of delivering on-demand software for customer servi Pressbox Industry PressBox 0 06-27-2008 01:06 PM


All times are GMT -4. The time now is 12:51 PM.


Powered by vBulletin® Version 3.8.6
Copyright ©2000 - 2012, Jelsoft Enterprises Ltd.
SEO by vBSEO 3.3.2