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Old 04-28-2010, 08:48 PM
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Schedule Efficiency

Hi

I have a big question on Aspect. How do Aspect throw the Schedule Efficiency, have checked the schedule / required ratio and also intervals meeting the requirement vs total number of intervals. I was able to crack the Schedule Inflexibility but not Schedule Efficiency. Anyone can help me with the way it calculates or any idea, where to get the details. I am trying to know this as per my understanding SE and SL are going inversely propotional in my LOBs and want to balance to get more.

Thanks in Advance

Have a Great Day

rgds
Racha
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