Learn how to advertise on this site.
|
|
At CallCenterOps.com we’re dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site. |
|
|||||||
| Technology Discussion The CallCenterOps Technology Forum focuses on the technologies that make call centers work. (No advertising is accepted - posts will be removed.) |
 |
|
|
LinkBack | Thread Tools | Display Modes |
10-19-2010, 03:01 PM
|
|||
|
|||
|
Call Center Survey Tool
Hi All,
I am currently looking for a simple low-cost solution for survey management for an outbound call center. The appliction would have to support the creation of surveys tied to uploaded customer lists. The application would have to provide a worklist for the call agents, and the basic reports of calls assigned, calls completed, time per call, time total, various workflow management reports, etc. We have found some open source solutions, but they only fill parts of the needs. Anyone have any good suggestions to investigate? You can post here or respond to me directly at bryanlwalker@gmail.com Thanks! 
|
|
| Tags |
| call_center , survey , survey_tool |
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Advantages of opting for Telemarketing call center services | markwarne | General Discussion | 0 | 10-07-2010 06:07 AM |
| Tips For Call Center Outsourcing | markwarne | General Discussion | 0 | 09-27-2010 03:57 AM |
| Feedback and debate wanted | ctaylor | General Discussion | 2 | 03-13-2010 12:31 AM |
| Nortel Unveils New Carrier-Hosted Call Center Solution | JamieMoody | Industry PressBox | 0 | 10-30-2009 10:08 AM |
| Call Center Reporting Real-Time Search | GammaEngineers.Com | Industry PressBox | 0 | 08-26-2009 10:00 AM |
Linear Mode
