At CallCenterOps.com we're dedicated to providing information about operations management to those involved in real-time customer service via call centers.
Learn how to advertise on this site.

Absenteeism

An issue that is a theme that most call center managers at some point must master.

Discussions about absenteeism drawn from the CallCenterOps Forum:

Tardiness and Absence Policies

Attendance Policies

Absenteeism, Illness and Parenting

Articles (Opens in a new window):

Guidelines for Absenteeism Control

Absenteeism from HRHero.com

Combating Absenteeism

Resources:

Call Center Management on Fast Forward : Succeeding in Today’s Dynamic Inbound Environment
by Brad Cleveland, Julia Mayben

Attacking Absenteeism
by Lynn Tylczak, Tony Hicks

Reducing Employee Absenteeism Through Self-Management Training

by Colette A. Frayne

�

Posted: October 20th, 2006 under People.
Comments: none

CallCentreOps Forum: share advice, get answers from peers.

Write a comment

Call Centers in the News: Email newsletter delivered every Friday with the top call center stories for the week.

CRM in the News: Summarizes the top Customer Relationship Management news of the week and emailed every Friday.

Subscribe

Subscribe to our RSS feed
What's a feed?

Get help with your technical purchasing decisions. See what's new in our white paper library.

CallCenterOps Presentation Copyright � 1998 - 2008
Legal Notice | Login